*Grammar:
General Overview.
*Business Skills:
- Telephoning: General.
- Telephoning 1: phones and numbers.
- Telephoning 2: getting through.
- Telephoning 3: messages.
- Telephoning 4: arrangements.
- Faxes.
- Emailing.
*Marketing:
- The four Ps and the four Cs.
- Products and brands.
- Price.
- Place.
- Promotion.
- Customer satisfaction.
- Knowing your customers 1.
- Knowing your customers 2.
- Brands and branding.
- Buyers, sellers and the market.
- Markets and competitors.
- Marketing and market orientation.